Privacy Policy

What we collect

• Account data. Your email address, and a password stored only in securely hashed form by our authentication provider. If you sign in with Google, we receive your email address from Google and nothing more.
• Wardrobe content. The photos you upload, item details and tags, outfits, look canvases, selfies you choose to log, planner entries, occasion notes, packing lists and wishlist items.
• Weather location. If you set a city for weather-aware suggestions, we send that city name (never your precise location) to the Open-Meteo weather service. The city you choose is stored on your device.
• Usage records. Counters for the styling features included in your plan (so your one-time welcome allowance works fairly), and standard technical logs kept by our hosting provider.
• Shopping link taps. When you open a shopping or product link you saved in Ask Engy, the link opens through a small counter of ours that records that a link of that kind was used. It records the tap, not you: no profile of your browsing is built, and the count is not connected to your identity.

We do not collect advertising identifiers, we do not run third-party tracking, and we never sell your data.

How your photos are used, and who processes them

Your photos exist to power your own wardrobe. When you use a styling feature (auto-tagging a photo, logging an outfit from a selfie, chatting with Engy, or requesting a closet report), the relevant photos and wardrobe details are sent securely to Anthropic (a US company), whose Claude models generate the result. Anthropic processes this data to provide the service and, under its API terms, does not use it to train its models by default.

These features run only when you tap them. Nothing is analysed in the background.

White photo backgrounds are different: they are created entirely on your own device. Those photos never leave your phone or computer for that purpose.

Where your data is stored

• Database and photos: Supabase, hosted in the EU (Frankfurt, Germany). Photos live in a private storage bucket; only your signed-in account can reach your files.
• Website and features: served by Netlify.
• Payments: handled by Polar, our payment partner and merchant of record. Your card details go to them, never to us. Their privacy policy applies to the payment itself.
• Email: trip reminder emails are sent through Resend from our own address. You can switch reminders off in Settings at any time.

Your rights

Wherever you live, applicable data protection law gives you rights over your data. You can:

• See and export it. Your closet is always visible in the app, and Settings lets you download a full backup at any time.
• Correct it. Every item, outfit and note can be edited.
• Delete it. Delete any item, photo or entry at any time. Deleting removes it from our systems.
• Delete your whole account. Settings includes a delete account option. Deletion is scheduled with a 30-day grace period: nothing is removed at first, and signing back in within those 30 days lets you keep everything. After 30 days your photos, your wardrobe data and your account itself are permanently deleted. That final deletion cannot be undone, and we keep no copy.
• Object or ask questions. Write to us at any time about how your data is handled.

Changes and contact

If this policy changes in a way that matters, we will say so on this page with a new date at the top.

Questions, requests, or anything about your data: legal@askengy.com